Privacy Policy – The Modalities Group, LLC

Effective Date: October 1, 2025
Last Updated: October 1, 2025

1. Introduction

The Modalities Group, LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use themodalitiesgroup.com (the “Site”) and our services.

2. Information We Collect

• Personal Information: name, email, phone number, address.
• Health & Service Information: details shared via intake forms, scheduling, or therapy sessions (subject to HIPAA).
• Billing & Payment Information: insurance details, payment methods.
• Technical Data: IP address, device and browser information, pages visited, analytics and cookies.
• Communications: messages, emails, call logs related to client support.

3. How We Use Your Information

• To provide therapy, consultation, and related services.
• To send SMS reminders/updates if you have consented.
• To process payments and manage billing and insurance.
• To improve Site performance, security, and user experience.
• To comply with legal and regulatory obligations.

4. SMS Communications & Consent

4.1 SMS for Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

4.2 Types of SMS Communications

If you consent to receive text messages from The Modalities Group, you may receive:

• Appointment reminders
• Meetings and scheduling updates
• Follow-up on cases

Example Message:
“Hello, thank you for contacting The Modalities Group. How can we help you? Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service.”

4.3 Message Frequency

Our SMS message frequency will range from 50 to 1000 text messages daily across all users.

4.4 Potential Fees for SMS Messaging

Your carrier may charge fees for sending or receiving SMS/text messages.

4.5 Opt-In Method

You may opt in to SMS messaging via intake forms on our website at www.themodalitiesgroup.com. This consent will not be shared with third parties for marketing purposes.

4.6 Opt-Out

To stop SMS, reply STOP. To rejoin, reply START.

5. Sharing of Information

We do not sell or rent personal information. We may share data only with staff for care coordination, service providers under confidentiality, or as required by law.

6. Data Retention

We retain information as long as necessary for service delivery, legal compliance, or recordkeeping.

7. Your Rights

You may have rights under law to access, correct, or delete your data; opt out of communications; and request records (subject to HIPAA and state law).

8. Security

We use safeguards but cannot guarantee absolute security.

9. Children’s Privacy

We do not knowingly collect information from children under 13 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy. The “Last Updated” date will reflect changes.

11. Contact Us

The Modalities Group, LLC
Phone: 240-599-3500
Email: info@themodalitiesgroup.net
Website: www.themodalitiesgroup.com